Zuper Dispatch Screen
Year: 2017-2019
Company: Ricardo Lamego Design
Industry: Logistics
Role: UX Designer
Challenge
Logistics platform's dispatch screen was critical interface for enterprise operations but suffered from usability issues causing operational inefficiencies and dispatcher frustration. Poor information <mark>architecture</mark> and interaction patterns led to errors impacting entire supply chain. The interface required redesign addressing systematic usability problems while maintaining dispatcher productivity during transition.
Approach
Usability Assessment
- Conducted heuristic evaluation identifying systematic interface problems
- Performed usability testing with dispatchers mapping pain points to operational impact
- Analyzed error patterns and workflow inefficiencies quantifying business impact
Interface Redesign
- Redesigned information architecture improving dispatcher decision-making speed and accuracy
- Restructured interaction patterns reducing cognitive load and error rates
- Created progressive disclosure managing interface complexity without hiding critical information
Enterprise Deployment
- Designed transition approach minimizing disruption to ongoing operations
- Created training materials supporting dispatcher adoption
- Established success metrics tracking efficiency improvements
Outcome
Company-wide adoption: Redesigned interface deployed across enterprise logistics operations.
Operational efficiency: Improved dispatcher efficiency and reduced operational errors through systematic usability improvements.
Problem identification: Demonstrated ability to identify high-impact usability issues and translate them into concrete interface improvements.
Methods & Deliverables
Methods: Qualitative research, Heuristic evaluation, Usability testing, Error analysis
Deliverables: Redesign, Wireframes, Workflows, Low-fi mockups, Hi-fi designs, Prototypes, Documentation
Tags: UX Design, Logistics, Company-wide adoption, Enterprise, USA