Intouch Kiosk

Designed a 0→1 loyalty programme kiosk system for major supermarket chains within a three-day delivery window. Delivered complete UX flows and interaction patterns enabling rapid deployment.

Year: 2017-2019
Company: Ricardo Lamego Design
Industry: Retail
Role: UX Designer

Challenge

Major supermarket chains needed loyalty program kiosk system designed and ready for retail deployment within 3-day deadline. Extremely compressed timeline required efficient design process delivering complete UX solution without iteration time. The kiosk needed to work for diverse user populations including elderly customers with limited technical literacy.

Approach

Rapid Design Process

Applied systematic design thinking to compress typical timeline without sacrificing quality
Leveraged existing retail kiosk patterns reducing discovery requirements
Focused on core loyalty program flows essential to minimum viable deployment

Accessible Design

Designed interaction patterns for diverse technical literacy levels
Created large touch targets and clear visual hierarchy supporting elderly users
Applied established accessibility principles ensuring broad usability

Complete Delivery

Delivered wireframes, interaction patterns, and design specifications within 3 days
Provided documentation enabling immediate development and deployment
Created design assets supporting rapid retail rollout

Outcome

3-day delivery: Complete UX design delivered within extreme deadline enabling planned retail deployment.

Accessibility: Designed inclusive experience working for diverse customer populations including elderly users.

Rapid deployment: Design quality enabled immediate retail rollout without iteration or redesign.

Methods & Deliverables
Methods: Rapid prototyping, Interaction design, Accessibility design
Deliverables: 0→1 Launch, Wireframes, Workflows, Interaction specifications

Tags: UX Design, Retail, 0→1 Launch, 3-day delivery, Consulting, Ireland